Funciones del Puesto

- Provide prompt technical support to staff, resolving hardware, software, and network issues efficiently.

- Deploy, configure, and maintain workstations, laptops, printers, and other office equipment.

- Install, update, and maintain software applications and operating systems regularly.

- Administer user accounts, permissions, and access levels to ensure security and efficiency.

- Support implementation and maintenance of IT security protocols.

- Document support requests, resolutions, and system configurations using CRM and ticketing tools.

- Plan and coordinate system upgrades and maintenance to minimize operational disruption.

- Troubleshoot and repair hardware/software issues, including part replacements and debugging.

- Maintain detailed records of IT repairs, fixes, and maintenance schedules.

- Perform general IT duties, ensuring broad coverage of company systems and services.

Requisitos del Puesto

- Expertise in network topographies, printer and peripheral setup, and hands-on hardware repair.

- Proficiency in current software, including G-Suite applications and Microsoft Windows products.

- Practical experience utilizing CRM and ticketing systems for incident management and documentation.

- Flexibility to work Saturdays as required.

Experiencia Deseada

- Minimum of 3 years of experience in an IT help desk, network administration, or support role.

Habilidades Deseadas

- Exceptional communication abilities, with a demonstrated capacity for tactful and effective interaction with diverse users.

- Strong organizational skills with the ability to prioritize tasks and consistently meet deadlines.

- Proactive learner with a willingness to adapt to new processes and contribute innovative solutions.

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