IT Specialist Support
Grupo Siuma
Acerca de la vacante
Funciones del Puesto
We are looking for a proactive and reliable ICT Junior Specialist to join the team in Panama. This role provides first-level IT support to internal users across Panama, Colombia, Curaçao, and Mexico. The position involves supporting Apple/macOS environments, troubleshooting (diagnosing, resolving) or escalating ICT Support tickets/calls and other duties related to ICT daily use applications or basic processes in a timely manner; provides effective support for routine ICT tasks for the Company; setting up Company’s devices and manage IT tools equipment inventory.
Key Responsibilities
Diagnose and resolve IT issues or escalate as necessary
Configure, maintain, and support macOS-based devices
Install and update company software and hardware
Maintain accurate inventory of IT equipment and tools
Provide remote and on-site technical support to teams in multiple countries in America
Participate in IT-related internal projects and improvement initiatives
On-call support
Requisitos del Puesto
Academic background
Bachelor's degree completed or currently in the final year in Information Technology, Computer Science, Engineering, or a related field.
Languages
Fluent English (C1 level) is required
Experience
1 to 3 years in IT support or similar roles
Direct experience working in macOS and IOS environments
Technical Skills
Strong diagnostic and troubleshooting capabilities
Knowledge of macOS operating systems
Intermediate to advanced proficiency in Microsoft Excel
Experience with office tools and basic scripting
Experiencia Deseada
1 to 3 years in IT support or similar roles
Direct experience working in macOS and IOS environments
Otros detalles
Area del Puesto
Cómputo / Informática
Ubicación del Puesto
Panamá, Avenida Balboa, Panama, Panama
Nivel Académico
Licenciatura
Nivel de Cómputo
Soporte Técnico
Idiomas
Español: 100%
Inglés: 100%