TIER 4 Reciente
E2E TECHNOLOGY SOLUTIONS
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Funciones del Puesto
Trouble ticket owner responsibilities for tickets in the repair ticket system.
Provide lead engineering level support to users for troubles involving VoIP services, routers, firewalls, and SD WAN platforms.
Perform advanced troubleshooting and repair actions on managed routers and firewalls.
Perform advanced troubleshooting and repair actions on SD WAN services and Internet Over Wireless services.
Perform advanced troubleshooting and repair actions on various carrier portals: i.e.
Requisitos del Puesto
Minimum 6 years’ experience in Operations support environment ie NOC, Engineering teams
Minimum 4 years’ experience in monitoring software ie SolarWinds
Advanced knowledge or Juniper SRX Firewalls (MUST)
Expert working knowledge of the 7 layers of the OSI model
Expert working knowledge of SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.
Advanced knowledge of ITSM and CRM platforms: i.e., SALESFORCE, REV.IO
Advanced knowledge of Cabling and Network Topologies
Advanced knowledge of Fiber/DS3/DS1 technologies
Otros detalles
Area del Puesto
Ingeniería
Ubicación del Puesto
Tibás, San Jose, Costa Rica
Nivel Académico
Bachillerato Universitario
Nivel de Cómputo
Office Profesional
Idiomas
Inglés: 100%