TIER 3 Reciente
E2E TECHNOLOGY SOLUTIONS
Acerca de la vacante
Funciones del Puesto
Provide 3rd level support to users for troubles involving VoIP services, routers, firewalls, and SD WAN platforms.
Coordinate and follow up on network repairs and dispatch the appropriate vendor / specialist depending on the type of issue.
Provide technical coaching and training to NOC Tier 1 & 2 technicians.
Requisitos del Puesto
ENGLISH LEVEL B2-C1
Minimum 3 years’ experience in NOC or customer support environment
1-3 years’ experience on Fortinet, Meraki Hardware/Software, Solar Wind or Juniper
Working knowledge of the 7 layers of the OSI model
Working knowledge of Fiber/DS3/DS1 technologies
Excellent verbal and written communication skills
Otros detalles
Area del Puesto
Ingeniería
Ubicación del Puesto
Tibás, San Jose, Costa Rica
Nivel Académico
Bachillerato Universitario
Nivel de Cómputo
Office Profesional
Idiomas
Inglés: 100%