Inside Sales Rep - Mascot Shop
Sewn Products Incorporated - SPI by Jostens
Acerca de la vacante
Funciones del Puesto
Responsibilities:
Making outbound phone calls and communicating with active/inactive/prospective customers to sell products and advise customers of promotions and new products. Utilize selling strategies to grow existing customers and gain new or lost customers. A target account list will be provided.
Provide Quotes and submit orders.
Follow up with customers to ensure satisfaction and respond to any issues.
Answer inbound calls from customers the agent has left messages for or calls that come in from marketing campaigns.
Refer jacket, regalia, and yearbook business opportunities to the Jostens rep of record on the account called.
Utilize the CRM tools provided to maintain accurate and up to date records
Requisitos del Puesto
Required:
Call center outbound/inbound call experience.
English as a strong second language
Oral Communication – Speak clearly and persuasively in positive or negative situations. Listen and ask appropriate questions for needed clarification.
Written Communication – writes clearly and informatively; able to edit work for spelling and grammar errors.
Attendance/Punctuality – is to work on time.
Experiencia Deseada
Preferred:
Problem-solving – identifies and resolves problems in a timely manner.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Interpersonal skills – listens to others without interrupting.
Motivation – Set and achieve challenging goals; demonstrate persistence and overcome obstacles; take calculated risks to accomplish goals.
Professionalism – reacts well under pressure.
Otros detalles
Area del Puesto
Telecomunicaciones
Ubicación del Puesto
Santiago, Santiago, Rep. Dominicana
Salario
DOP$36,100 (Moneda Local)
USD$500 Hiring Bonus (Dólares)
Nivel Académico
Bachillerato Secundaria
Nivel de Cómputo
Office Basico (Word,Excel,Outlook)
Idiomas
Español: 100%
Inglés: 70%